Novrane
Payment recovery for Stripe subscriptions

Keep the customer when a payment method gets in the way.

Novrane watches failed subscription payments, sends a considerate recovery sequence, and stops the moment revenue returns.

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Stripe-hosted payment updates No card details stored
OverviewPayment recovery
Live simulation
Revenue recovered$18,450All-time recovered payments
Revenue at risk$4,039Across open cases
Recovery rate72%Recovered vs. resolved
Payment failedStripe reported an unsuccessful renewal
Just now
Recent recovery casesLive sequence activity
AArjun S.$129.00Detected
MMarcus C.$49.00Link opened
SSamira P.$199.00Recovered
Interactive case walkthrough

Follow one failed renewal from signal to resolution.

Change the failure, move through the timeline, and switch perspectives to see exactly what the owner, customer, and recovery system experience.

Guided simulation
Sample case RC-1042Arjun S.$129.00 renewalexpired_card
Case opened

Revenue is at risk, but the subscription is still recoverable.

Novrane records the failed invoice once, associates it with the right Stripe customer, and prepares the default recovery sequence.

Case statusActive
Next actionEmail 1 now
Owner actionNone
How it works

One recovery case. Three decisive moments.

Scroll through the lifecycle to see how Novrane complements Stripe's retries and keeps outreach synchronized with the actual payment state.

01
Failure detected

Listen for the failed renewal.

A verified Stripe webhook opens one recovery case for the failed invoice, without duplicating work when Stripe retries the event.

invoice.payment_failedVerified once
02
Customer contacted

Send one clear, useful next step.

Novrane delivers the recovery email with a secure route to Stripe's hosted portal, then waits instead of repeatedly chasing the customer.

recovery_email.sentNext check +3 days
03
Payment confirmed

Stop the sequence when revenue returns.

When Stripe confirms payment, the case closes immediately, recovered revenue is attributed, and every remaining reminder is cancelled.

invoice.paid$129.00 restored
Built for responsible recovery

The business stays informed. The customer stays respected.

Each case records what failed, what was sent, and what happened next. Owners can pause recovery globally while customers update payment details through Stripe's hosted experience.

  • Idempotent webhook processing
  • One active case per failed invoice
  • Automatic sequence cancellation after recovery
  • Tenant-isolated business data
Default sequence3 polite reminders
1
Payment failedSend immediately
Active
2
Friendly reminderAfter 3 days
Queued
3
Final noticeAfter 7 days
Queued

Stops automatically when Stripe confirms payment

Built for the exceptions

Recovery logic matters most when the happy path breaks.

Explore the signals that can arrive while a case is active and the response that keeps outreach accurate, restrained, and auditable.

Live exception routing
Selected outcome

Stripe retry succeeds

Signal received
invoice.paid arrives before the next Novrane reminder.
Novrane response
Close the recovery case immediately and cancel every queued email. Stripe's retry gets full credit for the payment; Novrane does not compete with it.
What the owner sees
Recovered, with the payment timestamp and no duplicate outreach.
Security by design

Payment data stays where it belongs.

Novrane uses Stripe-hosted flows for payment-method updates. The application stores recovery workflow data such as invoice references, customer contact details, delivery status, and timestamps, but not complete card numbers or card security codes.

Read the privacy notice
Early access

Recover failed subscription revenue without adding another daily task.

Contact Novrane